Viggo
ViCOM is an internal application used by airport ground-handling staff to record and manage flight information. The existing web app was difficult to use on mobile devices. My assignment was to research and design a high-fidelity prototype of a native Android application that improves usability, speed, and accessibility for staff in their daily operations.
Feb - Oct 2025
Starting point...
As I observed ground staff working with the ViCOM app, I noticed a recurring struggle: the app was difficult to use outdoors, especially in bad weather. What should have been a quick task often turned into frustration.
The old turnaround table was cluttered and required endless scrolling to find key details. The new design uses clear grouping, visual hierarchy, and quick filters, making it easier to scan, update, and track flights efficiently.
In the old ViCOM interface, users had to scroll horizontally through multiple tabs — difficult to do while wearing gloves. The new design introduces a hamburger menu and Arrival/Departure tabs, making navigation faster, clearer, and easier in any condition.
To make ViCOM more user-friendly and adaptable to real working conditions, a new Settings section was added. Users can personalize their experience by adding a profile picture, receiving chat notifications, and switching between light and dark mode depending on weather and lighting conditions.
How can the current web application be translated into a mobile-friendly native application to enhance usability and meet the needs of Viggo’s employees?
I focused on understanding where and why employees struggle most while using ViCOM.
These insights reveal the main challenges employees face while using ViCOM in real working conditions, highlighting key opportunities for improvement.
This list was created based on insights from surveys, interviews, and observations to prioritize the most impactful features that would significantly improve ViCOM’s usability.
Understanding users' needs and pain points
The user persona and empathy map helped me understand the goals, frustrations, and real needs of ground staff, guiding design decisions toward a more intuitive and user-centered ViCOM experience.
Helping users achieve their goal easily.
I began the ideation process with quick sketches to explore different layout ideas and visualize my ideas for improvement.
I conducted a card sorting exercise where users grouped related features and sections, helping me understand their mental models and define a clearer, more intuitive information architecture for the new application.
Ideas becoming reality
Wireframes were essential for defining the foundation of the redesign, allowing early testing of layout, navigation, and user flow to ensure the new structure effectively addressed the usability issues identified in the research phase.
The moodboard was created using Viggo’s company colors and visual identity to establish a professional and trustworthy look and feel for ViCOM. Guided by color theory principles, the chosen palette reinforces clarity, reliability, and focus — qualities essential for an operational tool used in high-pressure environments. This visual direction served as the foundation for a consistent and cohesive design system, which I later developed in detail and presented in my second project.
User and A/B testing were conducted to validate design decisions, compare interface variations, and ensure the final solution effectively improved usability and user satisfaction.
The final design focuses on clarity and efficiency. The new tab-based navigation provides quick access to the main sections, while the redesigned turnaround table uses grouping, hierarchy, and filters to make flight information easier to scan and manage.
The redesigned Team tab gives users a clear overview of their colleagues’ tasks and progress, improving coordination and transparency within the team. It also allows users to review previously completed tasks, and if a task was left unfinished, it can now be stopped directly through the app — ensuring smoother collaboration and more accurate task management.
Solution
To make ViCOM more reliable and easier to use, I focused on two key goals: simplify the navigation structure and improve usability in outdoor conditions with clear visuals and touch-friendly design. During my process, I restructured the entire flow, created a new sitemap, and redesigned the interface to work smoothly on mobile devices — ensuring that ground staff can rely on ViCOM wherever they are.